How do I become a We R Retailer?
-- It's simple. Just fill out our Retailer Application Form, including a copy of your tax id license, and e-mail or fax it in. To become an online retailer, the candidate must have a store established-- either a physical store location or an online site from which a significant amount of business is already being done.
Retailer Application (pdf)
How much is a minimum order for retailers?
-- All initial orders have a minimum purchase of $200. All orders thereafter have a minimum of $100.
How long before we receive our order from the show?
-- The purpose of our trade shows is to allow stores to pre-order items so that they may be the first to receive them when they are available. All orders are shipped out as ordered on a first-come first-serve basis. Therefore, as soon as products become available we do our best to ship them out, even if a product collection is not yet complete.
What is the We R policy on returns and credits?
-- Any discrepancies with received items must be reported within 48 hours of receipt. Please inspect merchandise upon delivery to claim damaged or missing product to receive a full refund. Any stock item can be returned within 30 days at customer's expense minus a 15% restocking fee. Returns after 30 days will not be accepted. Customers must call to obtain a return authorization number.
Why did I receive only part of my order? (backorders)
-- In order to get your product to you as fast as possible, our policy is to ship out everything we have in stock from your order and then ship any back-ordered products as soon as they are available. An invoice will be included in the shipment that lists which items are back-ordered. If your store does not allow back-orders, please notify your customer service rep prior to ordering. Also, please note that all back-orders are automatically sent out unless the order is cancelled.
How can I get terms with We R?
-- Retailers may apply for terms after two consecutive prepaid orders by filling out a Credit Application Form.
Credit Application (pdf)
Stimulus Credit Application (pdf)