How can I avoid damaging my crop-a-dile?
-- The Crop-a-dile is one of the toughest tools out there, but though unlikely, it can be damaged. The Crop-a-dile was made to go through things such as chipboard, leather, and pure tin, but when you start trying to punch stainless steel you may be disappointed. Use good judgment.
Also, be sure that when setting eyelets you use the correct side on the top and bottom-- using it upside down will cause the eyelet to be crimped onto your tool, which is a predicament you'll want to avoid.
Crop-A-Dile Instructions (pdf)
The pegs on my Cinch are difficult to pull out. What should I do?
-- If the peg is too stiff to move, give it a wiggle as you push or pull it. You can also try lowering or lifting the handle while you push or pull out the peg. The more the pegs are used the easier they will get to push in and pull out.
I am using my Cinch for the first time. Is it normal to have an oily residue coming off the posts and onto my paper?
-- Because of the mechanics of the Cinch and the way it is built, there will be an oily residue on the gears at first (this is noted on the information sheet that comes with the tool). This is not a permanent issue; here are a few suggestions on how to take care of it. First, let the customer know that if they take a sheet of scrap paper and punch it through a bunch of times, the oil will eventually fade and a nice clean hole will punch. If the oil is still showing, another thing they might try is using a paper towel. Fold the paper towel a few times and then punch the paper towel. Leave the handle in the down and locked position so that the oil can leak off the gears and onto the paper towel – which will really soak it all up. Then punch the paper towel through a few times as well. The oil is what allows the gears to work so well and so smoothly.
How do I set the tool to cinch the correct size wire?
-- There is a pink knob on the side of the tool that is labeled for different size wires. Press and turn the knob to adjust to the correct size. If the knob has any trouble setting, try moving the handle up and down as you adjust the knob.
Where do I place the binding wire to cinch it closed?
-- On the back side of the tool, opposite the handle, you will place the wire under the pink cinch bar. Be sure to place the open end of your wire against the wall. Hold the wire in place and watch closely as you slowly press the handle down. It is up to each individual customer as to how far the wires should interlock. If they would like the wires interlocking more than the gear is set, please feel free set it on a smaller wire setting and cinch the wire tighter.
Should the wires cinch to form a perfect circle?
-- After the wire is cinched closed and the book is formed there should be a portion of the wire that is slightly flattened. This is intentional and helps the book to rest against a flat surface so it does not damage the pages.
My paper is catching after I punch the holes. How can I stop this?
-- Sometimes, due to the newness of the tool, the papers will get caught because the posts are not fully disengaging. First thing to do is to be sure that the handle is in the full upward position. You may need to push in the knob on the side of the tool (and turn it) while moving the handle up. If the handle is not all the way up the posts will not fully disengage – therefore catching your paper. If you have played around with the handle, it is all the way up, and the posts are still catching your paper you will need to return your tool and exchange it for a new one.
Where can I purchase additional wires?
-- You can purchase additional wires at retailers where the Cinch is sold or at www.shopwer.com.
How do I clip the wire for my project?
-- Count the holes punched in your project, then count the number of threads you’ll need for your binding. Insert wire cutters between threads and cut wire on flat side leaving a small stem on each end. Insert wire into project holes and then cinch your binding. If you didn’t trim your wire to the required length before cinching your binding, simply insert wire cutter between threads and clip off extra.
Oops, the piercing needle on my brad setter fell out! What do I do?
-- Although this is not common, it does happen. But, luckily it's a quick fix! It just became loose with use. Simply put the needle back into it's hole (be careful not to stab yourself), and then twist the wedge to the right to tighten the piercer.
My Crop-A-Dile is starting to squeak/tighten up. Is there anything I can do?
-- We have good news! There is and it's simple. Simply get some WD-40 and spray it onto the effected areas. This should solve the problem!
Ewww! I just opened the package of my new Magnetic Mat and it stinks! Help?
-- It does stink, doesn't it?! Let us help you, please. Leave it open airing out either outside, in your garage or somewhere where you won't have to smell it. Do this for 24 hours or until you feel like it has stopped. We are aware of the smell because it is a biproduct of the packaging process and unfortunately we haven't found a solution at this point.
The feet on my Crop-A-Dile II Big Bite broke. What do I do?
-- We are sooo sorry that happened to you and apologize for the inconvenience it has caused! Just contact us either at email@example.com or call into 877-742-5937 and we'll be happy to get replacement feet out to you.
The cubes on my Crop-A-Dile broke. What do I do?
-- We are sooo sorry that happened to you and apologizefor inconvenience it has caused you. Just contact us either at firstname.lastname@example.org or call into 877-742-5937 and we'll be happy to get replacement feet out to you.